Return Policy

Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member’s account for Products claimed as damaged or not received are subject to investigation and discretion.

The risk of loss and title for such items pass to you upon our delivery to the mail carrier. It is your (if you are a User) or your Customer’s (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, Andrew Kasten Only Believe Log will not make any refunds and will not resend the Product.

Andrew Kasten Only Believe Log will review replacement/return requests only if (a) there is a missing or broken Product, or a print error and (b) Andrew Kasten Only Believe Log receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.